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How to Log Parent Contact Notes in K12 Plus

Step-by-step guide for logging parent communication notes in K12 Plus, including contact type, date, and document uploads for compliance documentation.

Documenting parent communication is an important part of the 504 compliance process. This guide walks teachers and coordinators through logging parent contact notes in K12 Plus — including how to record the type of communication, attach documents, and review or edit existing notes.

Who This Is For

Teachers, coordinators, and campus staff who need to log parent contact notes in K12 Plus.

Before You Begin

  • Confirm you have the necessary permissions to access Parent Contact Notes.
  • Have the communication details ready — date, type of contact, parent involved, and a summary of the conversation.
  • Gather any documents to upload that were shared during the communication.

Steps

  1. Access Parent Contact Notes — Locate the Parent Contact Notes option on the left-side menu.
  2. Select a student and create a new note — Click Add to create a new contact note and find and select the student.
  3. Set the date and time — Click the calendar icon to select the date and time the communication occurred.
  4. Choose the contact type — Select from: Phone Call, In-Person, Email, Letter, or Other.
  5. Select the parent and enter notes — Choose the parent involved and write a detailed description of the conversation.
  6. Upload documents if applicable — Upload any documents shared during the communication.
  7. Submit the note — Click Submit to save the contact note.
  8. Review and edit notes if needed — Click the pencil icon next to a note to make edits.
  9. Delete notes if necessary — Use the delete option available next to the note.

Tip: Write clear, factual descriptions of all parent communications at the time they occur. Accurate contact notes support compliance documentation and can be referenced during annual reviews or MDR meetings.

Troubleshooting

  • Parent Contact Notes not visible in the menu — Your account may not have the required permissions. Contact your campus coordinator or K12 Plus admin.
  • Parent not appearing in the drop-down — Confirm the parent is linked to the student's record.
  • Note not appearing after submission — Refresh the workspace. Do not submit a duplicate without confirming the original was not saved.