How to Create and Submit an RTI/MTSS Service Request

This guide walks teachers and authorized staff members through creating a new RTI/MTSS service request for a student, submitting it to the assigned coordinator, and making basic edits or deletions if needed. Once submitted, the request will appear in the service request workspace with a Pending status.

Who This Is For

Teachers or other campus staff members who have permission to initiate a service request in K12 Plus.

Before You Begin

• You must be logged in with a teacher or staff account that has RTI/MTSS service request permissions.
• Have the student's name and the name of the coordinator ready.
• Gather any supporting information about the student's needs before filling out the form.

Steps

1. Log in with the correct user permissions — Sign in as a teacher or staff member with permission to start a service request.
2. Open the RTI/MTSS workspace — From the homepage, select RTI MTSS.
3. Start a new RTI/MTSS service request — Click Add New RTI MTSS Service Request. Select the student and choose the appropriate coordinator.
4. Complete the service request form — Fill out all required fields and review carefully before submitting.
5. Submit the request — Click Submit. The request will be sent directly to the selected coordinator.
6. Verify the request status — Confirm the student appears in the workspace with a status of Pending.
7. Edit or delete the request if needed — Click the pencil icon to edit, or use the delete option to remove the request entirely.

Troubleshooting

• RTI MTSS option not visible — Contact your campus coordinator or K12 Plus admin to update your role permissions.
• Student not appearing in the dropdown — Confirm the student is enrolled and active in K12 Plus.
• Unable to submit the form — Ensure all required fields marked with an asterisk (*) are filled out.